Safety and privacy

Safety and privacy come first.

Lucrum supports everyday wellbeing. Here is how we keep people safe and their data private.

What Lucrum is and isn't

Lucrum is
  • A self-help and wellbeing tool
  • Available any time
  • Honest about its limits
Lucrum is not
  • A medical device
  • A way to diagnose or treat any condition
  • A substitute for a doctor, therapist or emergency service

If someone is in crisis

Lucrum checks every message for signs of crisis or risk of harm. When it detects one, it stops the regular conversation and shows emergency numbers and crisis lines for the user's country.

  1. 01
    Signs detected
  2. 02
    Conversation pauses
  3. 03
    Local emergency numbers and crisis lines shown

During the beta, our team reviews every flagged conversation to improve how Lucrum responds.

If you are in immediate danger, call your local emergency number.

Guardrails on every reply

Each model response passes through a safety layer built with NeMo Guardrails. It keeps conversations within wellbeing topics, blocks harmful advice and hands off to professional resources when needed.

Your data

  • Encrypted in transit and at rest
  • Hosted in certified data centers in the United States
  • You can export or delete your data and memory at any time
  • We never sell personal data
  • Conversations are used to improve our models only if you opt in

Standards

Lucrum is designed to align with GDPR and is built on HIPAA-eligible cloud services.

Contact

Questions about safety or your data? Email

info@lucrumltd.com